It Matters How You Ask the Question

In Made to Stick, The Heath brothers recount a story about Herb Kelleher, the founder of Southwest Airlines, and one of his marketing people. Tracy from marketing says that her customer surveys show that passengers would like a light meal instead of the peanuts offered on their Houston to Las Vegas flight. Kelleher responds, saying, [...]

Make Yourself Happy

In a recent article in Wired Magazine, Josh McHugh writes about Charles Barber’s shock at discovering that the everyday people he interacted with were taking the same psychotropic drugs as the schizoid, homeless, crackhead patients he was treating in Bellevue Hospital. He goes on to summarize Barber’s view of the drug industry and its willingness [...]

Strengths

I’ve been a member of a group of business owners for several years. Today was the first half of a leadership retreat that we’re doing at the Edward Lowe Foundation in southern Michigan. We took a break to watch the Colts lose in the last 5 minutes to the New England Patriots (a depressing result [...]

Getting Good Press

Scott Jones is a local technology entrepreneur. He made his first big splash when he was still in his 20s by working night and day for three months to create a new (and much better) voicemail system for telephone companies. The system’s success allowed him to retire in his early 30s. Retirement didn’t fit so [...]